If a donor has an outdated or missing email address that needs to be updated to send them their tax statement, you can easily update this information in just a few quick steps. We'll guide you through it below 😃

How to Update Donor Information for Tax Statements

  1. Login to your Tithe.ly Admin account.

  2. Select Giving from the left-hand menu.

  3. Select Tax Statements from the Giving menu.

  4. Select a batch of tax statements from the Previous Batches area by clicking on it.

    This will open further information for that batch.

  5. Search the batch for the individual you need to update contact information for. You can search by:

    • Name

    • Email Address

    • Receipt #

  6. Once you've located the individual, select the arrow button on the rights side.
    Selecting the arrow button will open a pane on the right side of the screen containing contact information for the donor.

  7. Update the email address of the donor.

  8. Click Save.
    Please Note: Changes will update across Tithe.ly products.

Video Overview:

If you need to re-send the tax statement you can do so following the instructions in this article.

❗ Disclaimer: Tithe.ly cannot provide accounting advice.

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