FAQ Index & Quick Menu

What is Tithe.ly Messaging?
How much does it cost to use Messaging?
Do my 200 included messages rollover?

How can I access my invoice for messaging if I go over the 200 free messages?

How long can a text message be?

Can I use Messaging outside of the United States?

Can I use Messaging on a mobile device?

How do I set up a Messaging phone number and email address?

Can Messaging use an existing phone number?

Can I use a local number for Messaging?

Can we use our church domain for the Messaging email address?

How do I make someone an admin?

How do I send a message to multiple contacts at the same time? Or to a list of people?
How do I know if a recipient received or read my message?

Am I charged for messages that contacts send to the church?

Can I import an existing Contact list from Elvanto or another service?

Can people text a keyword to Messaging to add them to a list?

What are the fees associated with messaging?

Can people unsubscribe from messages?

How do I re-subscribe to messages?


What is Tithe.ly Messaging?

Tithe.ly Messaging is one of our newest products that allows churches to easily communicate with visitors, members, and regular attenders through text and email. Messaging provides the ability to store contact information, send a text or email directly, create lists, send follow-ups, and so much more.



How much does it cost to use Messaging?

There are no contracts and no sign-up fees involved in getting started with Messaging. You simply pay $5 per month or if you've signed up for Tithe.ly All Access, you pay no monthly fee. Your first 200 messages, each month, are included and each text message after that is only 2.9 cents per message, with no additional cost per email.



Do my 200 included messages rollover?

At the start of each billing period your 200 included messages will reset.


How can I access my invoice for messaging if I go over the 200 free messages?

Your invoice is accessible to you by going to into Giving 2.0 > Global Settings > Billing > Update Card > Invoices. Click on the invoice you'd like and it will automatically download in pdf form.


How long can a text message be?

The character limit for a single SMS message is 160 characters. When you send an SMS message over 160 characters, the messages will be split.

Large messages are segmented into 153 character segments, sent individually, and then rebuilt by the recipient's device. For example, a 161 character message will be sent as two messages, one with 153 characters and the second with 8 characters.


📄 More Information: Character Limits


Can I use Messaging outside of the United States?

At the time of launch, Messaging is only available to customers within the United States and Canada. However, our team is actively working to make Messaging available in additional countries.


Can I use Messaging on a mobile device?

Yes, Messaging is compatible with all mobile devices via any mobile web browser.


How do I set up a Messaging phone number and email address?

Once you've signed up for Messaging and have added a credit card or an active subscription has been found, you will be directed to the Settings page. You will then be able to add an 800 number, unique to your church, and an email address that people will use to send and receive messages.


Can Messaging use an existing phone number?


Unfortunately, you are not able to use an existing number for Messaging at this time, but our team will be exploring the possibility of using existing numbers in the near future.


Can I use a local number for Messaging?

You are not able to use a local number for Messaging. Due to the nature of sending SMS blasts, standard local numbers are not a good fit to use in Messaging. 800 numbers are authorized to send messages to large groups of People, whereas local numbers are often flagged as spam when they send to multiple recipients.


Can we use our church domain for the Messaging email address?

Messaging does not support custom domains, but you are able to use your church name with the domain @messaging.church. Example: firstbaptist@messaging.church


How do I make someone an admin?

Click the "Global Settings" button in the bottom left-hand corner of your page > My Organization > Users > Add User. From here you can select "Messaging" and any other applicable permission and click "Save Changes".



How do I send a message to multiple contacts at the same time? Or to a list of people?

Using Messaging, you can create and send follow-ups to groups of people using Blasts.



How do I know if a recipient received or read my message?

While Messaging does not track if a recipient had read a message, you are able to tell that a message has been received successfully by the small green 'sent ✓' next to the message.


Am I charged for messages that contacts send to the church?

If a contact sends a text message to the church, the 2.9 cents per message does not apply. There are no costs associated with sending and receiving emails either.


Can I import an existing Contact list from Elvanto or another service?

Yes! We will provide you with step-by-step instructions on how to import contact lists from Elvanto and other services. We also offer a two-way sync between Elvanto and People so that the two platforms are always up to date.


Can people text a keyword to Messaging to add them to a list?

Our Keywords feature is now available! This allows you to set up specific keywords that can trigger and add Contacts to a particular list, gather their updated contact details, and even trigger a follow-up sequence.
For example, if a guest at your church texted the word 'NEW,' the system could add them to a list called "Visitors" and start a follow-up sequence that begins to engage the guest.

📄 More Information: Using Keywords in Messaging


What are the fees associated with messaging?


All-Access customers

  • No monthly fee

  • 200 sms messages at no extra cost

  • 2.9c sms per message after the first 200

  • 0c per message for email


For Customers not on All-Access

  • $5 monthly fee (charged 1 month from the sign up)

  • 200 sms messages at no extra cost

  • 2.9c per sms message after the first 200

  • 0c per message for email

📄 More Information: Tithe.ly Pricing


Can people unsubscribe from messages?

Yes. People can choose their communication preferences by selecting which type of scheduled messaging they would like to receive. The only communication they can not unsubscribe from is System Messages that are account-related communications such as password reset.

When scheduling blasts, the option for people to unsubscribe will automatically populate in the default template, all simple emails, and when replying the word STOP in a text. If you do not see the unsubscribe link at the bottom of your message, simply add the bracket: {unsubscribe_link}.


How do I re-subscribe to messages?

To re-subscribe to messages text the word "unstop" to your churches messaging number.


Need more help?

Reach out to our support team by clicking the chat bubble in the lower right hand corner of the screen, or by emailing support@tithe.ly.

Did this answer your question?