1. What is Tithe.ly Messaging?

Tithe.ly Messaging is one of our newest products that allows churches to easily communicate with visitors, members, and regular attenders through text and email. Messaging provides the ability to store contact information, send a text or email directly, create lists, send follow-ups, and so much more.

2. How much does it cost to use Messaging?

There are no contracts and no sign-up fees involved in getting started with Messaging. You simply pay $5 per month or if you've signed up for Tithe.ly All Access, you pay no monthly fee. Your first 200 messages, each month, are included and each text message after that is only 2.9 cents per message, with no additional cost per email.

3. Do my 200 included messages rollover?

No, at the start of each billing period, your 200 included messages will reset.

4. How long can a text message be?

The character limit for a single SMS message is 160 characters. When you send an SMS message over 160 characters, the messages will be split.

Large messages are segmented into 153 character segments, sent individually, and then rebuilt by the recipient's device. For example, a 161 character message will be sent as two messages, one with 153 characters and the second with 8 characters.

See here for more details.

5. Can I use Messaging outside of the United States?

At the time of launch, Messaging is only available to customers within the United States and Canada. However, our team is actively working to make Messaging available in additional countries

6. Can I use Messaging on a mobile device?

Yes, Messaging is compatible with all mobile devices via any mobile web browser.

7. How do I set up a Messaging phone number and email address?

Once you've signed up for Messaging and have added a credit card or an active subscription has been found, you will be directed to the Settings page. You will then be able to add an 800 number, unique to your church, and an email address that people will use to send and receive messages.

8. Can Messaging use an existing phone number?

Unfortunately, you are not able to use an existing number for Messaging at this time, but our team will be exploring the possibility of using existing numbers in the near future.

9. Can I use a local number for Messaging?

You are not able to use a local number for Messaging. Due to the nature of sending SMS blasts (coming very soon to Messaging), standard local numbers are not a good fit to use in Messaging. 800 numbers are authorized to send messages to large groups of People, whereas local numbers are often flagged as spam when they send to multiple recipients.

10. Can we use our church domain for the Messaging email address?

Messaging does not support custom domains, but you are able to use your church name with the domain @messaging.church. (i.e. firstbaptist@messaging.church)

11. How do I make someone an admin?

There are two ways to make someone an admin. If you are adding a new contact, once you have filled in all of the contact information, click the checkbox next to 'Set as admin' before adding the new contact. If a contact already exists, simply edit the contact information and click the checkbox next to 'Set as admin' before saving changes.

*Please note that this feature is not yet live*

12. How do I send a message to multiple contacts at the same time? Or to a list of people?

Using Messaging, you can create and send follow-ups to lists of people using Blasts.

13. How do I know if a recipient received or read my message?

While Messaging does not track if a recipient had read a message, you are able to tell that a message has been received successfully by the small green 'sent ✓' next to the message.

14. Am I charged for messages that contacts send to the church?

If a contact sends a text message to the church, the 2.9 cents per message applies. There are no costs associated with sending and receiving emails.

15. Can I import an existing Contact list from Elvanto or another service?

Yes! We will provide you with step-by-step instructions on how to import contact lists from Elvanto and other services.

16. Can people text a keyword to Messaging to add them to a list?

Our Keywords feature is now available! This allows you to set up specific keywords that can trigger and add Contacts to a particular list, gather their updated contact details, and even trigger a follow-up sequence.

For example, if a guest at your church texted the word 'NEW,' the system could add them to a list called "Visitors" and start a follow-up sequence that begins to engage the guest.

See here for more details.

17. How can I get assistance if I need more help?

You can reach our incredible support team by phone at 424-644-3120 or email at support@tithe.ly.

18. What are the fees associated with messaging?

For All-Access customers, there is no monthly fee.

200 sms messages at no extra cost
2.9c sms per message after the first 200
0c per message for email

If they don't have All-Access there is a $5 monthly fee (charged 1 month from the sign up)

200 sms messages at no extra cost
2.9c per sms message after the first 200
0c per message for email


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