If you need to refund a payment in Tithe.ly Pay we’ve made the process quick and painless!
Step 1: Open the Tithe.ly Pay app on your iOS device and log in.
Step 2: Click the Activity section of the Tithe.ly Pay app. You should see a view similar to this:
Step 3: Find the purchase you are needing to refund
If the transaction was recent you may see it quickly in the activity view. If you don't, that's no problem! We’ve created filters to help with that.
To help you search for a specific transaction, Tithe.ly Pay offers the ability to filter transactions by:
The last 4 digits on the card
A specific date or date range
To access the filtering options, press the filter button to the right of the “Activity” text at the top of the Activity section.
Step 4: Refund the payment
Press the black button to the right of any transaction to refund the transaction. When you press the button, the Tithe.ly Pay app will ask you to confirm that you want to refund the transaction.
You can view additional purchase details by clicking the white portion of the purchase. You will also be able to send an email receipt or refund by clicking here as well.
Step 5: Confirm the refund
Once a refund has been processed the black button you clicked to refund the purchase will be greyed out. This indicates the refund is complete.