A large part of being a volunteer is simply showing up! Here’s how Tithe.ly ChMS can make sure that happens :)
Take human forgetfulness out of the equation by automatically notifying volunteers when they’re on. Note that your volunteers can turn off these notifications, and also note that email spam filters might begin to block these messages if they are too frequent!
If someone in your volunteer team is not receiving these notifications, it might be because they’ve turned off ‘Receive scheduling emails’ in their personal information (or unsubscribed). If this person wants to be re-added to the list, you’ll have to edit their personal information from the People area. Simply check the appropriate boxes below their email address, or phone number.
Automatic reminders work in a similar way to Schedule Notifications, in that they’re set-and-forget. However, Reminders counts back a number of days from the service, and emails any volunteers that have not confirmed or declined their rostered position.
Like Schedule Notifications, Reminders can be turned off by your volunteers. If they want to be re-added to this process, you’ll need to edit their personal information through People.
‘Reports To’s are a great way to catch those volunteers who, having turned off email and SMS communication, might otherwise slip through the cracks. ‘Reports To’s will notify someone whenever a person confirms or declines their position (confirms are optional). This allows you to keep track of any late withdrawals and anyone who might not know that they’re rostered on.
You can set up ‘Reports To’s for any Department, Sub-department or Position. If there’s someone who especially needs to know they’re on, you can also set up ‘Reports To’s through an individual’s Account tab in their Profile page. For example, if you’re welcoming a new volunteer into your ministry, you should set up their Account so that they report to you. Whenever this volunteer confirms their involvement in a service, you’ll get an email and be able to support them as necessary.