Organization administrators can issue a refund for transactions in Tithe.ly by following the below steps:
Click on the “My Churches” tab on the left side of the screen.
Click on “View Giving Statements”.
For the transaction you're looking to refund, click on the orange button located to the right of each credit/debit card gift.
Here is a helpful article on exactly how to do this:
Refunds issued will include the FULL transaction amount and all Tithe.ly fees.
Note: Once a refund has been given, it will take around 7-10 business days for the funds to be return to the donor's account.
Note: All bank (ACH) transactions have to be refunded by the Tithe.ly team.
Bank donations that were given over 90 days ago will not be able to be refunded.
If you have an ACH account that needs to be refunded, please contact us at firstname.lastname@example.org or by clicking on the chat bubble in the lower right corner!