Organization administrators can issue a refund for transactions in Tithe.ly by following the below steps:
- Login to your Tithe.ly admin account.
- Click on the “My Churches” tab on the left side of the screen.
- Click on “View Giving Statements”.
- For the transaction you're looking to refund, click on the orange button located to the right of each credit/debit card gift.
Here is a helpful article on exactly how to do this:
Refunds issued will include the FULL transaction amount and all Tithe.ly fees.
Note: Once a refund has been given, it will take around 7-10 business days for the funds to be return to the donor's account.
Note: All bank (ACH) transactions have to be refunded by the Tithe.ly team. If you have an ACH account that needs to be refunded, please contact us at firstname.lastname@example.org or by clicking on the chat bubble in the lower right corner!