Funds are deposited from Tithe.ly into your bank account every week on Wednesday, unless you request differently. But there are details you need to be aware of.
First, be sure you're familiar with our full deposit reporting. See this help article for more information.
Next, know that there are differences between credit/debit and bank account / ACH transactions.
Before we can deposit funds, watch this short video!
Our team needs to verify your account prior to enabling funds to be deposited. See below to learn more and use firstname.lastname@example.org for help.
#1 - Credit/Debit Transactions
Credit and debit card transactions will be deposited with a two (2) day lag. Meaning, funds raised today will hit your bank account no sooner than two (2) business days from now.
#2 - ACH/eCheck/Bank Account Transactions
ACH/eCheck/Bank Account transactions can take up to ten (10) business days. Meaning, funds raised that come from ACH/eCheck/Bank Account will hit your bank account up to ten (10) business days from now. This longer processing time is due to the way that these transactions are processed. ACH accounts are transferred from one banking institution to another with no third-party organization covering the transaction (which is the case for VISA, MasterCard, AMEX (etc.)). Due to this process, transactions of this type will take a few more business days to fully process and deposit.
Additionally, take note that:
The very first transaction through Tithe.ly will take ten (10) business days to be deposited into your bank account. This is part of our security and vetting process. This initial 10 day delay only happens once.
Japan accounts will not be able to set up daily deposits
An initial conversation with our team in required to get your account enabled for deposits. Once setting up the account, please be on the look out for contact from our Sales Team to set up that conversation.
Funds will be held if, for some reason, you did not provide all required/requested information in order for us to verify that you are a legitimate organization.
Our support staff will handle any delays in deposits immediately once you reach out. Please email email@example.com if you have any questions.
You can also request to have a deposit schedule set.
If no schedule is set, your funds will be deposited weekly on Wednesdays. You do have the option to set a schedule of weekly (Monday-Friday), monthly (once per month) and daily (not supported in Japan). With these two deposit schedules, we will combine all transactions that occur during the timeframe to deposit into the church's bank account together.
To make this change, login to your Tithely Admin dashboard as an administrator with financial permissions.
Then, go to My Churches > Edit Organization. You'll see an option called "Deposit Schedule" at the top of the page. For full details check out our article "Managing Deposit Schedules"
Please note, it takes two (2) days for a schedule change to take hold. For example, if today is Sunday and you change your schedule from weekly on Wednesday to Monday, your next deposit will happen on the following Monday not tomorrow.
If you have any questions, feel free to email firstname.lastname@example.org and we'd be happy to help 🙂